Privacy Policy

 

Hotel Le Concorde Quebec

 

Last updated: May 22, 2026

 

At Hotel Le Concorde Quebec, protecting the personal information of our clients, visitors, and website users is a priority. This privacy policy explains how we collect, use, communicate, retain, and protect your personal information in accordance with applicable laws, including Quebec's Law 25.

 

The Hotel Le Concorde Quebec website is operated by Groupe JGS.

 

 

1. Personal Information Protection Officer

 

The personal information protection officer is:

 

Léo Blouin
Director of Operations
Hotel Le Concorde Quebec
1225 Cours du Général-De Montcalm
Quebec (Quebec) G1R 4W6
Email: [email protected]
Phone: 418-647-2222

 

For any questions regarding this policy or the processing of your personal information, you can contact us at the above details.

 

 

2. Personal Information We Collect

 

We may collect various types of personal information when you use our website, make a reservation, contact us, or use our services, including:

  • first and last name
  • email address
  • phone number
  • mailing address
  • reservation and stay details
  • billing information
  • payment information processed securely through our booking engine
  • guest preferences
  • IP address
  • website usage and browsing data
  • information submitted through forms or live chat

 

 

3. How We Collect Information

 

We collect personal information when you:

  • make a reservation
  • complete a form on our website
  • contact our team
  • use our live chat service
  • browse our website
  • accept cookies and similar technologies

 

 

4. How We Use Personal Information

 

We may use personal information to:

  • manage reservations and guest stays
  • communicate with you
  • provide customer service
  • process payments
  • improve our website and services
  • ensure system security
  • conduct analytics and marketing activities
  • comply with legal obligations

 

 

5. Booking Engine and Third-Party Service Providers

 

Reservations made through our website may be processed by third-party service providers, including our booking engine provider, TravelClick.

 

These third parties may collect and process personal information necessary to complete reservations and payments in accordance with their own privacy policies.

 

We take reasonable steps to ensure that such providers implement appropriate safeguards to protect personal information.

 

 

6. Cookies and Similar Technologies

 

Our website uses cookies and similar technologies to:

  • ensure proper website functionality
  • analyze traffic and usage
  • improve user experience
  • personalize advertising content
  • measure marketing effectiveness

 

We may use tools such as:

  • Google Analytics
  • Google Ads
  • Meta Pixel
  • live chat tools

 

These technologies may collect technical and usage data such as:

  • IP address
  • device type
  • browser type
  • pages visited
  • time spent on pages
  • interactions with the website

 

You may disable cookies through your browser settings, but some website features may not function properly as a result.

 

 

7. Consent

 

By using our website or providing personal information, you consent to the collection, use, and disclosure of your personal information in accordance with this Privacy Policy.

 

Where required by law, explicit consent will be obtained.

 

 

8. Disclosure of Personal Information

 

We do not sell personal information

 

We may disclose personal information to third parties in the following situations:

  • technology and service providers
  • payment processors
  • website hosting providers
  • legal or regulatory authorities when required by law
  • professional advisors (legal, accounting, etc.)

 

Only the information necessary for the intended purpose is shared.

 

 

9. Retention of Personal Information

 

Personal information is retained only as long as necessary to fulfill the purposes for which it was collected or as required by applicable law.

 

When no longer needed, information is securely deleted or anonymized.

 

 

10. Security of Personal Information

 

We implement reasonable physical, administrative, and technical safeguards to protect personal information against:

  • unauthorized access
  • loss
  • theft
  • disclosure
  • alteration
  • misuse

However, no method of transmission or storage is completely secure.

 

 

11. Transfer Outside Quebec or Canada

 

Some service providers may store or process personal information outside Quebec or Canada.

 

In such cases, we take reasonable steps to ensure that your information receives a level of protection comparable to applicable legal requirements.

 

 

12. Your Rights

 

Subject to applicable laws, you may have the right to:

  • access your personal information
  • request correction of inaccurate information
  • withdraw consent in certain circumstances
  • request deletion where permitted by law
  • file a complaint regarding the handling of your personal information

To exercise these rights, please contact the Privacy Officer.

 

 

13. Third-Party Links

 

Our website may contain links to external websites operated by third parties. We are not responsible for the privacy practices or content of those websites.

 

We encourage you to review their privacy policies.

 

 

14. Changes to This Policy

 

We may update this Privacy Policy from time to time to reflect legal, technical, or operational changes.

 

Updates will be posted on this page with a revised “Last updated” date.

 

 

15. Contact Us

 

For any questions about this Privacy Policy or the handling of your personal information, please contact:

 

Léo Blouin
Director of Operations
Hôtel Le Concorde Québec
1225 Cours du Général-De Montcalm
Québec, QC, G1R 4W6
Email: [email protected]
Phone: 418-647-2222